All products sold on MiniServer.it are covered by the Warranty:
N.B.: Atlante Informatica Srl is only responsible for the hardware of the products. The warranty of operation of the software, if provided, is that of the software manufacturer. In the case of open source software, the only guarantee is that of the license to which the software itself is subjected.
The customer must fill in the appropriate page placed in their account (My RMA requests) indicating which products they require repair / replacement. Once the request is accepted by us, you will then receive an email communicating the RMA number with all the information for packaging and shipping. The customer must send the goods by following the instructions contained in the email with which the return authorization number was communicated.
N.B.: Only ship after the RMA request has been accepted.
Only after the release of an authorization number, the customer must send the goods following the instructions contained in the email itself. In the event that, for any reason, you are unable to return a product under warranty (restored or replaced) to your customer, we will proceed at our discretion to refund the full amount paid or replace it with a product with equal or superior characteristics.
All shipments of products will be rejected to the Sender, at his expense:
Atlante Informatica Srl WILL NEVER BE responsible for the loss of data on the product being serviced.
If the product is tampered with or the labels identifying the Serial or Part Number are removed or tampered with, Atlante Informatica Srl reserves the right to accept the validity of the Warranty.
In the event of changes to the Warranty Conditions, we will apply the conditions present on the Product Warranty in effect at the time of purchase by the Customer.
Upon acceptance of the RMA by MiniServer.it, the customer will receive instructions for returning the goods via email.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...). In the case of motherboards, the product must be returned with the processor socket protective cover (if present at purchase) and with the processor socket pins (if present) intact. If the card arrives without the above, it cannot be repaired by the parent company, therefore we will be forced to return the asset to the customer as it cannot be repaired and to withhold the sum paid.
To limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.
This procedure is reserved for customers who are also recognized as Partners or Resellers and who enjoy this additional service that Atlante Informatica must authorize at its discretion.
The customer will be entitled to request the early replacement of faulty components, only if it respects all the following characteristics:
MiniServer is a trademark of Atlante Informatica Srl and therefore the conditions of sale of Atlante Informatica Srl apply. The sales contract between the customer and MiniServer is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Asti.
The customer has the right to purchase the extended warranty separately if provided for by the starting product on which the warranty will apply.
It will be the customer's responsibility to provide the Serial Number identification number of the product for which the warranty extension is being purchased.
If you purchased as a consumer (i.e. without VAT number), if you have second thoughts about the purchase made, you can still decide to return the item to us, within 14 calendar days from its delivery.
We will refund the price of the item for which the withdrawal was exercised within 14 days of receiving your notice of withdrawal. However, we may withhold the refund until we have received the item.
The costs for returning the product are charged to the customer. If the returned items show damage or signs of wear, we may withhold from the refund an amount corresponding to their decrease in value.
Please pack the product properly and return it using the personalized return label that you will receive after making the request through the "My RMA requests" menu located in the reserved user area.
We inform you that we cannot accept returns made by hand delivery.