Welcome to the world of efficiency with our technical support service for Proxmox VE and Proxmox Backup Server. The service is aimed at IT staff and IT sector operators who manage Proxmox systems in simple (single nodes) or complex (Hyperconverged Clusters) environments.
It is suitable for those who need to solve concrete problems and/or need consultancy for the design of even very complex environments.
Let's explore the benefits you will get by choosing our specialized technical support:
Choosing our technical support service for Proxmox VE and Proxmox Backup Server means getting a team of professionals dedicated to your success. We're here to simplify your virtualization journey by giving you the solutions you need when you need them.
Purchase technical support today and unleash a new era of efficiency and peace of mind in managing your Proxmox systems.
Service delivery methods:
There are 2 methods of providing the service depending on whether the support is provided on systems provided by us or not.
Provision of the service on systems provided by Miniserver
Provision of the service on systems NOT provided by Miniserver
Please note that while we strive to provide high-quality technical support to address a wide range of issues and challenges, we cannot guarantee resolution for all issues. Some issues may be so complex that there is no immediate or feasible solution, despite our best efforts and the experience of our team of experts.
It is important to understand that the scope of technology is broad and constantly evolving, with situations that can vary greatly based on the specific nature of the problem, the technical environment and available resources. Despite our ongoing efforts to overcome challenges, there may be circumstances where resolution is not possible or requires considerable time.
We also remember that the diagnosis and resolution of technical problems may depend on multiple factors, including the accuracy of the information provided, access to relevant systems and resources, as well as the collaboration between our support team and the customer.
Despite the limitations, our commitment to providing competent and timely assistance remains unchanged. We are here to address your challenges and work together to find the best possible solutions. We encourage you to contact us via email, prior to making your purchase, to discuss any concerns you may have and to explore the options available to address them as effectively as possible, before making your purchase.
Miniserver technicians reserve the right not to connect to the Customer's servers if they detect conditions that are too critical or risky that could compromise the integrity of the systems or cause further damage. Our main priority is the security and stability of Customer's computing resources, and we may avoid direct connection if we detect a significant risk.
Furthermore, we would like to underline that our technical support with connection and modification of configurations exclusively concerns the servers provided by Miniserver. Please understand that these limitations are implemented to ensure a safe and stable environment for both you and us.
In the event that we encounter high risk conditions or if the servers are not provided by Miniserver, we nevertheless undertake to provide advice and assistance to the extent possible, through alternative means that do not involve direct connection to the servers.
We remain at your disposal to answer any questions you may have regarding these limitations or our technical support in general via the contact form.
Please understand and accept that the responsibility for making backup copies of data and configurations lies entirely with the Customer. These backup copies are valuable insurance in case of unexpected incidents, malfunctions or other events that could compromise the integrity or access to your data and settings during technical interventions.
While our technical support may include advice and assistance in managing backups, we cannot guarantee the completeness, currency, or effectiveness of such backup copies. Furthermore, under no circumstances will we be liable for loss of data or configuration due to the absence of adequate backup copies.
We strongly encourage you to establish and follow a regular backup strategy that includes both data and critical configurations of your systems. This step is critical for security and business continuity, minimizing the risks of data loss and unexpected interruptions.