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Proxmox Warranty Plus
Complete Warranty for Proxmox Solutions: Advanced Protection for Clusters, Servers, and PBS.
Invest in operational continuity by choosing our Plus Warranties, which cover both hardware components and the operation of your Proxmox system.
In today's technological world, the continuity of IT systems is essential. At Miniserver, we fully understand this need.
That’s why we have developed an innovative Plus Warranty service for our Proxmox solutions, covering not only hardware but also the full restoration of system functionality following a hardware failure—whether it’s a Cluster, a Server, or a Proxmox Backup Server (PBS).
Types of warranties and service levels:
- Standard Plus Warranty: The Standard Plus Warranty provides comprehensive coverage against hardware failures, including technical assistance and support for system recovery.
- Standard Plus Warranty with Advanced Replacement: This level includes all the benefits of the Standard Plus Warranty and adds the advanced replacement service. In case of failure, we will send you a replacement component even before we receive the defective part, minimizing downtime and accelerating the repair process.
- Onsite NBD Plus Warranty (Next Business Day): The NBD Warranty ensures a technician will visit the customer’s site and replace the hardware components by the next business day after the failure is recognized. Ideal for companies that need to minimize downtime and ensure quick recovery of operations.
- Onsite H24, 7X7 Plus Warranty: Our most exclusive warranty level, the H24 Warranty offers 24/7 technical support and repair services within four hours of failure recognition. This option is designed for businesses that require maximum availability and immediate response times, ensuring continuous support at all times.
What sets this apart from a traditional hardware warranty?
- It includes not only the replacement or repair of hardware but also the complete restoration of the system following a hardware failure to ensure full functional recovery.
- It offers full technical support, including assistance in identifying the faulty component, software troubleshooting, and consulting for operational recovery.
- It aims to minimize downtime by providing rapid solutions for both hardware and software, ensuring a quick service recovery.
Discover the Benefits of Proxmox Plus Warranty: Reliability, Security, and Peace of Mind for Your IT Infrastructure:
- Uncompromising Reliability: We provide a full warranty on hardware components, ensuring that every part of your Proxmox system operates flawlessly. In case of malfunctions, we commit to replacing or repairing any defective component, minimizing downtime.
- System Security: The Plus Warranty extends coverage beyond hardware failures, also including the full restoration of compromised Proxmox systems. This service provides dedicated support to restore the operational efficiency of systems such as Clusters, Servers, or PBS, ensuring optimal performance.
- Cost Savings: With our warranty service, you can significantly reduce the costs associated with emergency maintenance. Our comprehensive coverage protects you from unforeseen expenses, allowing for more accurate and reliable financial planning.
- Absolute Peace of Mind: Knowing that your Proxmox system is fully covered by a warranty ensuring its optimal operation, you can focus on your core business without worrying about technical malfunctions or data loss.
Warranty Duration:
Our standard warranty ranges from 3 years to 5 years. It can be extended up to a maximum of 10 years.
Provide us with the required basic information below, and we will quickly send you a personalized quote.
Availability:
In stock
SKU
GARGENPROX_24
Proxmox Warranty Plus Terms
The Plus Warranty service offered by Atlante Informatica Srl includes the following key elements, outlining a comprehensive and targeted assistance framework:
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Unlimited Hardware Support: During the contract period, we offer an unlimited number of interventions to resolve hardware failures, ensuring the maximum operability of your Proxmox system.
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Fault Diagnosis and Restoration: Our team will identify and diagnose the fault, followed by the restoration of the hardware functionality of your system.
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Full Coverage: The warranty covers the costs of labor, travel, and transportation (where applicable according to the chosen warranty level), system backup batteries, as well as essential spare parts for the operation of your Proxmox hardware system.
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Necessary Updates: The warranty includes the provision of firmware and microcode updates required solely to restore the hardware functionality of the devices.
Specific Conditions for Full System Restoration:
To take advantage of the complete operational restoration offered by the Plus Warranty, it is essential that the Proxmox system undergoes regular updates. The coverage applies only if the system is updated to the latest major release officially released by Proxmox. This ensures that the system is maintained according to the recommended standards and that its performance is optimized.
Exclusions from Coverage:
The warranty does not cover failures caused by natural disasters, negligence, vandalism, electrical system defects, viruses, malware, unauthorized updates or repairs by Atlante Informatica, as well as accessories and consumables. Additionally, data recovery and software not installed by Atlante Informatica Srl are not included in the coverage. Furthermore, if the customer installs software not authorized by Atlante Informatica or alters the basic configuration of the Proxmox system in a way that compromises its stability, the coverage for the entire system is completely void.
Customer Obligations:
To ensure the validity of the warranty, the customer must ensure that the equipment is operational, provide missing serial numbers, and adhere to payment terms. The customer is also responsible for ensuring the safety of the intervention site and informing Atlante Informatica personnel of any potential hazards.
