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Proxmox Enterprise Support
Proxmox Enterprise Support offered by Atlante Informatica is a specialized technical support service for Proxmox systems, designed to assist clients and partners in case of malfunctions or technical issues.
This service ensures quick and targeted interventions to resolve specific problems related to the hardware and/or software of Proxmox systems.
Support is available with three different service levels, as shown in the table below:
| Service Description | Standard | Top | H24 |
|---|---|---|---|
| Proxmox Ticket Support | ✅ | ✅ | ✅ |
| Proxmox Phone Support | ✅ | ✅ | ✅ |
| Proxmox Support with Remote System Connection | ✅ | ✅ | |
| Technical Support SLA | 8 hours | 4 hours | 3 hours |
| Support Provided During Office Hours | ✅ | ✅ | ✅ |
| Support Provided H24 | ✅ | ||
| Unlimited Support Requests | ✅ | ✅ | ✅ |
Who it’s for:
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Standard: Designed for Partners and Clients who need highly qualified second-level support and wish to operate independently on the system, without Atlante Informatica connecting.
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TOP: For Partners heavily focused on their business who require comprehensive technical support for complex infrastructures. This level ensures support is directly provided by Atlante Informatica on the Proxmox system.
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H24: For the most demanding companies that need a full service capable of handling issues on a 24/7 basis.
Why choose Proxmox Enterprise Support
Purchasing the Proxmox Enterprise Support service from Atlante Informatica offers numerous crucial advantages for managing and maintaining your Proxmox systems effectively:
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Specialized Technical Support: Access to a team of experts who have an in-depth understanding of the Proxmox platform.
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Quick Response Times: With clearly defined SLAs, the service guarantees fast response times that minimize downtime, crucial for maintaining operational efficiency and reducing financial losses in critical situations.
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Risk Minimization: A non-functional or problematic system can pose significant risks to the security and integrity of data. Having dedicated support minimizes these risks through fast and competent intervention.
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Resource Optimization: Solving problems without expert assistance can be costly in terms of time and resources. The Proxmox Enterprise Support service allows you to focus on your core business while experts manage your IT environment.
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Strategic Investment: Investing in quality technical support is a strategic step for any business relying on robust and reliable IT infrastructure. Ensuring operational continuity and efficient technology management is essential for long-term success.
Availability:
In stock
SKU
SUPPENTRPROX_24
Service Description and Delivery Methods
Our technical support service is committed to providing high-quality assistance for a wide range of technological challenges. However, it is important to recognize that, due to the complexity and continuous evolution of the technological field, situations may arise where problem resolution is not immediately feasible or, in some cases, possible.
These circumstances depend on various factors, including the accuracy of the information provided, the accessibility of resources, and the cooperation between our team, clients, the hardware supply chain, and those involved in software development.
Nevertheless, our commitment to providing competent and timely solutions remains strong. We encourage clients to discuss any issues via email in advance to explore the most effective options. Please note that connection to client servers will be avoided in the presence of high risks to system security or stability.
This precaution particularly applies to servers not directly provided by Miniserver, for which, in the event of high risks, we will provide support and advice through alternative channels.
Frequently Asked Questions
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How is technical support provided?
Technical support is provided through three main methods, varying depending on the selected service level:- Ticketing System: You can submit requests through our dedicated portal or directly via email to our ticket system.
- Phone Support: Available by calling our dedicated technical support number.
- Remote Connection: Our technicians can directly connect to the client’s Proxmox system for direct assistance.
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Is the service tied to specific hardware or a system?
Yes, the Proxmox Enterprise Support service is specifically tied to each system sold, with different support levels available depending on the client’s needs. -
Can I purchase a Proxmox solution and later add Proxmox Enterprise Support?
Absolutely. However, it’s important to note that systems not updated to the latest released version will need to be brought up to date in order to benefit from support. -
Can I purchase one of the Proxmox Enterprise Support packages if the solution was not provided by Proxmox Enterprise Support?
In certain cases, it’s possible to extend our support to solutions not directly provided by us. To evaluate your specific situation, we invite you to fill in the required fields on our website and submit your request. -
Are there limits to the number of technical support requests I can submit, such as a maximum number of tickets?
There are no limits on the number of tickets you can open. Our service is designed to provide continuous assistance for all technical issues that may arise with your Proxmox systems.
